on 08-01-2023 20:46. Or you may be quicker than average! You won’t be involved the whole time. You should be able to do it on a call to CS. Occasionally only a very short stub of wire is left behind often hidden. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. The Openreach sockets do not work for Virgin Media. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. log into hub3 - 192. on 05-04-2023 09:20. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you in a property that's recently been added to Virgin Media's network we have another video th. #1. on a domestic hub you look at the values thus. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. You need a small spanner to remove this. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Package arrive today and realized I don't have a VM wall socket to. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. Professional. This'll only take a few moments. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Hi, I have ordered a self installation kit for broadband and landline. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. We have the quickstart pack but sadly cannot get broadband set up and working. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). It seems that I need an electrian to install a wall. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. . Re: How to book an engineer. Options. Last up, we need to get your phone connected. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. Could I book an engineer and what number - 5155510. Broadband wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The cable going in will be a double. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. on 03-08-2020 18:05. 100. Switching from Virgin? If you're switching from Virgin. The cable could be hidden within, or behind, furniture. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. connector cable from the wall socket, as we’ll be re-using that later. Thank you for your post and welcome to the community. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. 2 Uninstall TiVo box. What should i do now. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Virgin Media;. 1 [or 192. It is surface clipped usually. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. However, I do not have any of the specified wall sockets available. I am so sorry to hear that you seem to be missing a wall socket in the home. QuickStart, set up and connections. Plug into the Hub. Pop the power cable into a nearby plug socket, and turn it on. Explain what needs to be done and book an engineer - 5321715. Ordered VM broadband and was recommended by the website to select the self quick install option. Reply. However the wall socket doesn’t have the correct connection for the cable with the hub. 12. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. We installed our router etc ourselves. Tudor. Jan 14, 2022. But I. I can only find the TV socket. Installing and configuring your kitSame thing happened, and on all the wall phone points. We would like to show you a description here but the site won’t allow us. I am trying to set up our wifi. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Account - Cable. Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. 1 1. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. 2. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Security matters. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Back a step. com. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We would like to show you a description here but the site won’t allow us. The top “capped” one is marked FM & has been disused since cable went digital. Installation problems. To be able to receive an E-bill, you need to provide us with a valid e-mail address. . The cable terminates on a box indoors wherever you want it, within reason. Actually it is not a box it is just a cover to cover up the splitter behind it. They can arrange for an engineer to come to the property to complete the installation. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Options. There are multiple different branded wall boxes inside our flat but none. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. We are setting it up but are unsure how to connect it into the broadband. Chris. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We're here to help. Security matters. on 06-03-2023 09:36. on 12-01-2023 21:04. Sometimes there is no wall box, just a trailing cable. We have the quickstart pack but sadly cannot get broadband set up and working. Then Cables Run From There To The. No wall socket to connect. Push the red label end of the white cable, into the wall socket. 0a output. It covers topics such as remote control, recording, apps, settings and troubleshooting. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. The box and cables may have been removed by the previous occupiers. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Plus get help on things like wayleave & access agreements. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Get the Hub ready by connecting the wires. 3 Switch off at the socket and unplug your TV box. One of them was Telewest. If I couldn't get the proper wall socket, the internet is not going to be set up su. . 2 weeks ago - last edited 2 weeks ago. I am going to send you a private message. VM will usually only supply a Quickstart to a property that had VM previously. Browse Virgin Media Virgin Media Community. correctly to the Virgin Media wall socket, please follow these instructions to get set up. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. 23/04/17 - 06:45 #6. Thank you so much for your first post and welcome to the community forums, it's great to have you here. And on the back of the box. 22-12-2022 19:19 - edited 22-12-2022 19:20. Finally, they'll complete the setup to make sure it's all working. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The isolator has a terminator cap (marked below) fitted to the open end. You may need a. Just plug the Powerline 1000 into any electrical outlet then plug in. Had arranged self-install as per suggestion from VM. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. You’ll then be able to use your same old phone to make. Most of our customers receive their bills via E-billing. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Choose the best spot for your wifi hub. This is designed to push over the existing screw connector the outlet has. Push the white cable with the black label into the Hub. Both your fibre cable and Wi-Fi router will be plugged into this. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Networking and WiFi. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 0. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Various cable mediums are used in modern systems to transmit data. Re: Installation not workingon 28-10-2022 17:29. The agent said I’ll need an eng. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. called the delivery team and they managed to book a technician for me. Got my virgin media self install kit but I don't have a virgin socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. Or if the other end of the white cable is in a more useful. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. cable from wall. If digging / drilling / new external & internal cables are required the. Thank you for the tel no. Hello, We recently moved into a house which has this box connected to the router. Turn on and start the hub. Eric714. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3 weeks ago. Some properties do not have a wall socket, only a cable. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Browse Virgin Media Virgin Media Community. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. to your Virgin Media socket. On your installation day, your engineer will arrive in a. I have also checked outside and there is no box either on my property or on my boundary wall. - 5250024 It has two outputs on the left of the wall box. Try the automated service status number 0800 561 0061 to check for any faults in your area. We have a TV and broadband but no landline required. If you have more than one located on different floors, try to place one directly over the other. . Follow these simple installation steps for your Virgin Media home phone set up. Solved no virgin media wall socket at installation community 4832746. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0 Kudos. Internet. See where this Helpful Answer was posted. Browse Virgin Media Virgin Media. The two sockets on the wall on the RHS are telephone sockets. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. 1. Trace any cables coming out of it and check the ends of them. on 18-05-2022 19:55. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Thank you for your post and welcome to the community. Welcome to the community and thanks for taking the time to post here on the forums. QuickStart, set up and connections. Switched On Families. Both your fibre cable and Wi-Fi router will be plugged into this. VM. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Step 4. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. . If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Plug into the Hub. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Finally, they'll complete the setup to make sure it's all working. Your engineer will arrive at your chosen time on your chosen day. Account - Cable. . All. 0 Kudos Share. into the Virgin Media socket on your wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. When plugged into either cable the hub just - 5440321. Pop the power cable into a nearby plug socket, and turn it on. Explain what needs to be done and book an engineer visit. Re: Installation not workingUSB 2. However I cannot get through to anyone on whatsapp or through ethier of the two phone lines. Wall socket connection Hi There,Am engineer came to connect my broadband but he didn’t install a Virgin wall socket box, there was an old box but was damaged by previous owner, but the engineer didn’t replace the socket and i paid for installation is. 1. We have a TV and broadband but no landline required. I have checked outside and there is a brown box shared with the neighbour. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop;. Browse Virgin Media Virgin Media Community. Should’ve checked this before I ordered. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Speedvirgin media internal wall box. provided, I shall give them a call tomorrow. I will send a private message - watch out for the purple envelope 🙂 Kind regards. Follow these simple installation steps for your Virgin Media home phone set up. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. This hole will typically be up to 1cm in diameter and often positioned near your front door. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. If you do have a socket you can post a photo here. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Or you may be quicker than average! You won’t be involved the whole time. Broadband and TV deals. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. The new fibre phone line is designed to work with the same phones as the old copper line. There are 10 types of people: those. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. But I have no Virgin Media Wall socket in my - 5405516. A Virgin Media wall socket is simply a point of entry into your home. You'll also receive your contract either by email or by post to check and sign. ahhh the rubbish that is CS - you could try this. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Hello, my isolator cable does not fit into the virgin media wall socket. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. Rob. Virgin Media; My Virgin Media; Shop; Help;. Options. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. 1. Hi there @LEIXU . Absolutely not. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. We all know and love the internet and TV services that can enter our homes through entry points. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. --Hub 3. Re: No wall socket. But I have actually managed to get through to the technical team over chat. 4 weeks ago. Re: No virgin media wall socket. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Fitting a new Virgin media wall socket in QuickStart, set up and. No, you can keep using the same phone you’ve always used. Connect the cable adaptor to the black banded end of the 3m isolator cable. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Phone line - 5 mins. D01 C9W8. Step 2: Order your TalkTalk Broadband service. QuickStart, set up and connections. on 12-01-2023 21:04. But this is provided you already have an undamaged Virgin Media socket. You can also check for a loose cable as not all properties have a socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. That is the correct fitting, it should push on unless its too loose inside the large housing. Call the Pre-installation and delivery team on 0800 052 1734. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. How can I book a technician in QuickStart, set up and connections 10 hours ago;However the virgin media wall socket did not have any wires on the bottom of it like it is - 5410515. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. Networking and WiFi. Mark as New; Bookmark this message;. Account - Cable. Stay safe online. Sorry to hear of the install delay caused by the wall sockets missing. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Call the pre-installation and delivery team on 0800 052 1734. Plug the cables into the hub. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Local. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. This hole will typically be up to 1cm in diameter and often positioned near your front door. Virgin Media Extension Cable. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. I don't have a virgin media wall socket and this is stressing me out. ahhh the rubbish that is CS - you could try this. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. TV box - 15 mins. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. No vm wall socket. Customer since 1993. If it’s not a technical issue you need help with then we’re here to support you on. .